CANCELLATION POLICY

Cancellation Policy

Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@neewly.comor call us on 8929939963 (Monday to Saturday, 10AM to 6PM)

In such cases, the order will be cancelled. In case of prepaid order, the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

If the orders has been shipped it can not be cancelled. Easy return is available for eligible orders. Please read our return policy below.

How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment and order is prepaid, we process the refund within 24-48 business hours after receiving the cancellation request. Refunds only available

Returns, Replacements and Refunds

How do I return an item purchased on Neewly.com?
Neewly offers its prepaid customers an ’Easy return policy’, wherein you can raise a return request of a product within 2 days of its delivery.

Step 1: Contact our Customer Support team via email (support@neewly.com) within 2 business days of receiving the order.


Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.


Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. Please note that shipping charges for sending and returning the package (both ways) will be borne by the customer and the amount will be deducted from the refund.
Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:
Cash on Delivery orders are not eligible for returns.


Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged


Defective products that are not covered under Seller/Manufacturer’s warranty
Product is used or altered

If request is initiated after 2 business days of order delivery

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Personal care appliances cannot be returned due to hygiene issues
Exchanges


We currently do not offer exchanges.

Shipping
To return your product, you should mail your product to:

B2. 4th Floor,
Nr Nanda Hospital
Chattarpur Extn, New Delhi 110074

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of both ways shipping will be deducted from your refund.